Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$15 hourly

Responsibilities:

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent

About Company

Aloft Austin Northwest is a vibrant, lifestyle-oriented hotel located in the heart of Northwest Austin, just steps from premier dining, retail, and entertainment destinations. As part of Marriott's Aloft brand, the property offers a fresh, modern experience with a focus on innovation, individuality, and guest engagement.

With 130 guest rooms, the hotel features signature amenities including an indoor pool and hot tub, a lively W XYZ bar with live music on weekends, and social spaces equipped with games and lounge seating to foster a sense of community. The hotel serves a diverse mix of corporate, leisure, and SMERF guests, with strong potential for local business partnerships and growth in the LNR and extended-stay segments.

The ideal General Manager candidate will bring a dynamic leadership style and a passion for experiential hospitality to drive performance, guest satisfaction, and team development in this high-energy, design-forward environment.

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