Job Description

: Cannabis Dispensary Manager Position Type: Full-Time Salary: $100k+/year, Performance incentives with the opportunity to earn up to $150k/year Location : New Buffalo, MI Open to relocation assistance** Urb is on the lookout for an accomplished, dedicated, and skilled individual to assume the role of Dispensary Manager . We invite qualified candidates with robust experience in retail leadership, a genuine passion for the cannabis industry, and enthusiasm for growth to apply. The ideal candidate thrives in a dynamic, fast-paced environment, exudes motivation and trustworthiness, and is adept at working both independently and collaboratively within a team. RESPONSIBILITIES: As Dispensary Manager, you will play a pivotal role in elevating the customer experience, driving sales, and fostering a positive work environment conducive to growth and development. Your responsibilities will encompass overseeing day-to-day retail operations, including customer experience, staff development, financial management, inventory control, and compliance. Key duties include but are not limited to:

• Act as a liaison to the local community.
• Coach team members effectively and efficiently
• Cultivate an inviting environment to attract and retain clientele.
• Create and implement processes and procedures to create efficiencies throughout the departments
• Oversee and manage the operations of the dispensary, managing up to 200 team members at a time
• Provide ongoing training for staff in effective customer interaction and education.
• Manage dispensary employees, from hiring and onboarding to scheduling and supervision.
• Conduct regular performance reviews and address employee concerns.
• Set and exceed sales, service, and profit goals, implementing process improvements as needed.
• Develop and execute marketing and promotions strategies.
• Collaborate with senior management to create budgets and sales forecasts.
• Maintain meticulous reports on daily operations and financial aspects.
• Oversee quality product inventory using specialized tracking systems such as METRC and point of sale systems such as Dutchie.
• Stay informed about all products, brands, and industry-wide knowledge.
• Negotiate with wholesalers/vendors to secure quality product supplies.
• Create and maintain an organized workplace that aligns with Urb's brand and mission.
• Collaborate in the development and implementation of operational rules, regulations, policies, and procedures.
• Ensure staff adherence to best practices and verify dispensary compliance with local and state regulations.

QUALIFICATIONS AND SKILLS: We are seeking candidates with:

• Exceptional management and team leadership experience in retail.
• Proven track record in achieving and surpassing sales goals.
• Proficiency in store operations and management.
• Familiarity with inventory, point-of-sale, and other systems and software, including cannabis industry platforms such as Dutchie, METRC, Stash Stock, and Weed Map.
• Must be proficient with Excel, Canva, and Microsoft Word
• Strong customer service and vendor relations skills.
• Experience in hiring, training, mentoring, and talent development.
• Dedication to creating a professional and welcoming environment.
• A growth mindset, integrity, and practical and proactive thinking.
• Balanced and intuitive decision-making skills.
• Accountability for oneself and others.
• Dedication and commitment to the Vision and Mission of Urb.
• Exceptional interpersonal communication skills.

NON-NEGOTIABLE REQUIREMENTS:

• Minimum age of 21.
• BA or BS Degree is preferred
• 5+ years of experience in high-volume retail sales or equivalent.
• 3+ years of management experience
• Successful completion of a state-required background check for the cannabis industry.
• Ongoing compliance with all legal and company regulations for working in the industry.

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