Job Description

Position Title: Shift Lead

Reports to: General Manager and Assistant Manager

FLSA Status: Non-Exempt 

POSITION SUMMARY:

The Ziggi's Coffee Shift Lead is responsible for assisting the General and Assistant Managers in leading and overseeing all day-to-day operations of the store and running of the floor. The Shift Lead has a positive attitude, willingness to take initiative, and great communication skills. 

ESSENTIAL FUNCTIONS:

• Ensures the Ziggi's \Standards of Service\ are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great and consistent communication with staff, managers, and store owner.
• Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.
• Making sure staff correctly follow all policies and procedures.
• Ensure registers are always stocked and balance change drawer at the end of each shift.
• Train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.
• Be comfortable making corrections when needed if an employee is not correctly following a process, recipe, or procedure.
• Knowledgeable in all aspects of day-to-day operations.
• Address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue, and relay any incidents to their General and Assistant Managers.
• Can delegate the overseeing of the daily checklists and weekly cleaning extras and implementing any additional monthly deep cleaning list and assist with inventory as needed.
• Any other duties, as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to listen well and communicate in a professional and friendly manner.
• Ability to focus on customer satisfaction.
• Ability to practice basic safety procedures with respect to equipment and handling hot beverages.
• Ability to be efficient and organized.
• Ability to build good relationships with customers.
• Ability to maintain a clean work environment.
• Ability to keep supplies replenished to minimize downtime.
• Ability to be enthusiastic and outgoing with a passion for service.
• Ability to gauge customers’ preferences.
• Ability to communicate effectively both verbally and in writing.
• Ability to apply appropriate decision-making within scope of work procedures.
• Ability to establish and maintain effective working relationships with other employees.
• Flexibility in hours worked, including weekends and holidays.

Physical Demands

The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift up to 30 pounds without assistance. Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

Work Environment

Works indoors in a standard coffee shop environment. 

EXPERIENCE & QUALIFICATIONS:

Years of Experience

Education High School Diploma or G.E.D.

License, Certificate or None

Registration

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. 

Ziggi’s Coffee is an equal opportunity employer.

Ziggi’s story began from husband and wife co-founders Brandon & Camrin Knudsen’s dream to build something together. They wanted to create a space where people could gather and feel right at home. Of course, their first thought was coffee. Coffee has always been a vessel for bringing people together so, they set out to open a coffee shop that would provide that space for their community.

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